Privacy Policy ibayar

1. Information Collected

ibayar collects several categories of personal information from users for account management, transaction processing and licensing compliance purposes. The categories of information collected are as follows:

Account Registration Information

• Full name as shown on your identification document
• Identity card number (MyKad) or passport number
• Date of birth for age verification — this platform only accepts users aged 21 and above
• Active email address
• Mobile phone number
• Account password stored in encrypted form

Financial Information

• E-wallet details such as your Touch 'n Go eWallet, Boost or ShopeePay account number
• Bank account number for processing via DuitNow or FPX
• Crypto wallet address for transactions using USDT, BTC or ETH
• Deposit and withdrawal transaction history

Technical and Usage Information

• IP address of your device when accessing the platform
• Web browser type and version used
• Device operating system
• Game activity and betting records on the platform
• Login records and session times

2. How Data Is Used

Information collected is used solely for purposes related to the provision and improvement of ibayar services. ibayar uses your data for the following purposes:

• Identity verification — ensuring that every user meets the minimum age requirement of 21 years and is a legitimate individual
• Transaction processing — managing deposits, withdrawals and your account's financial records accurately
• Customer service — enabling our support team, which operates 24/7 via live chat and email, to assist you efficiently
• Account security — detecting and preventing fraudulent activity, unauthorised access or misuse of the platform
• Legal compliance — meeting reporting and documentation requirements set by licensing authorities
• Service communications — sending important notifications relating to your account, transactions, bonus promotions or policy updates
• Platform improvement — analysing usage patterns in aggregate and anonymised form to improve the user experience

ibayar will not use your data for any purpose other than those stated above without obtaining your consent first.

3. Sharing Information with Third Parties

ibayar does not sell, rent or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary:

Payment Service Providers

To process your financial transactions, relevant information is shared with payment service providers we have selected based on their compliance with data security standards. This includes processors for Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency exchanges.

Gaming Technology Providers

Gaming platform providers that work with ibayar may receive limited usage data for game delivery and technical issue management purposes. This data is shared under strict confidentiality agreements.

Legal Requirements

ibayar may disclose user information when required to do so by court order, official investigation or international licensing compliance obligations that are legally binding on us.

Business Transfers

In the event of a merger, acquisition or transfer of business assets, user data may be transferred to the receiving entity, which is bound by equivalent or stricter privacy obligations.

4. Data Security

ibayar implements appropriate technical and organisational security measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your web browser and ibayar servers is protected using SSL/TLS encryption technology
• Account passwords are stored in hashed form using modern cryptographic algorithms — ibayar cannot view your password in its original form
• Access to user data by ibayar staff is restricted based on a need-to-know basis
• Our systems are continuously monitored to detect suspicious activity or intrusion attempts
• Internal security audits are conducted periodically to ensure data protection standards are consistently met

5. Cookies and Tracking Technologies

ibayar uses cookies and similar tracking technologies to improve the user experience and gather analytical information that helps us understand how our platform is used.

Types of Cookies Used

• Essential Cookies — required for basic platform functions such as login sessions and language preferences. These cookies cannot be disabled
• Performance Cookies — collect information about how pages are used so we can identify and resolve technical issues
• Functional Cookies — store your preferences such as display settings and previous session records to make repeat use more convenient

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the ibayar platform.

6. User Rights Regarding Personal Data

ibayar recognises your rights as a user to control your personal information. You have the following rights, which can be exercised at any time by contacting us via email at [email protected]:

• Right of Access — you may request a copy of the personal information we hold about you
• Right of Rectification — you may request that inaccurate or outdated information be corrected promptly
• Right of Erasure — in certain circumstances, you may request that your personal data be deleted, provided that relevant legal compliance requirements can still be met
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability — you may request a copy of your data in a machine-readable format for transfer to another service

Each user rights request will be processed by our team within a reasonable timeframe. We may need to verify your identity before acting on any request.

7. Data Retention Period

ibayar retains your personal information for as long as your account is active or as long as necessary for service delivery purposes. Following account closure, certain categories of data may still be retained for an additional period to meet legal obligations, resolve disputes or enforce agreements.

Financial and transaction records are typically retained for the period specified by international licensing requirements and applicable financial reporting standards. This data is then deleted or anonymised once the lawful retention period has ended.

8. Age Restriction and Protection of Young Users

The ibayar platform is strictly for individuals aged 21 and above only. ibayar does not knowingly collect or process personal information of individuals below the specified age limit.

Every account registration request requires age verification through a valid identity document. If we find that information has been collected from individuals who do not meet the age requirement, the account will be terminated immediately and the related data will be deleted.

If you have information that an underage individual has registered or is using our platform, please contact us immediately at [email protected] so that prompt action can be taken.

9. Changes to This Privacy Policy

ibayar reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or service improvements.

Any material changes to this policy will be communicated to users via notifications on the platform or by email to the registered address. The "Updated" date at the top of this document will always reflect the latest version.

Continued use of the ibayar platform after changes to the policy take effect is considered your acceptance of the amended policy. We encourage you to review this page from time to time.

10. Contact Us About Privacy

If you have any questions or concerns, or wish to exercise your data privacy rights, ibayar's dedicated privacy team is ready to assist you.

Email: [email protected]

Our customer support operates 24/7 in Malay and English via live chat and email. We will endeavour to respond to all privacy-related enquiries within a reasonable time.

For more information about ibayar's services, you may refer to our Terms and Conditions or contact customer support directly.